As a member of the Australian Window Association, Glass Co Metro conforms to an Industry Code of Conduct designed to protect consumers. Glass Co Metro guarantees its products against defects arising from faulty workmanship or materials for six years from the date of delivery or installation subject to the conditions and limitations below.

For the purpose of this warranty “the product” can mean a window, door, insect screen, safety screen, shower screen, mirror or wardrobe door product ordinarily manufactured and sold by Glass Co Metro.

Glass Co Metro’s Maintenance Recommendations

Maintenance of powder coated aluminium finishes:

  • In a rural atmosphere, cleaning may not be needed more frequently than every 6 months.
  • In industrial and marine environments, more frequent cleaning (e.g. monthly is necessary).
  • It is important that a non-abrasive, mild detergent solution is used for cleaning.
  • Add the non-abrasive mild detergent solution to a bucket of warm water.
  • With a soft, non-abrasive, damp cloth, wipe the aluminium.
  • Make sure that the surfaces are thoroughly rinsed after cleaning to remove all residues.

Maintenance of window and door glass:

  • All glass surfaces should be kept clean by prompt removal of all dirt.
  • Use clean water and a soft, clean rag, as buttons or grit can scratch the glass.
  • In some instances, a small amount of mild detergent may be of some benefit. However, DO NOT use any form of abrasive cleaner or household cleaners.
  • When using detergent, make sure that the surfaces are rinsed well after cleaning to remove any detergent residue.

Maintenance of showerscreen glass and mirrors:

  • Cleaning of showerscreen glass should be performed at least weekly to remove soap stains, which left unclean, can etch the showerscreen glass, marking it permanently and therefore possibly voiding this guarantee.
  • Glass can be cleaned with a soft, clean rag without buttons or grit. Use a few drops of diluted methylated spirits or alternatively a recommended spray-on glass cleaner solution, following the manufacturers’ instructions. Excess cleaning solvents should be removed with a squeegee and clean water immediately. Never use abrasive cleaners on glass as this could result in scratching the surface of the glass.
  • Check that there is adequate clearance between all glass edges and that buffers and stops are intact.

Maintenance of window, door and wardrobe tracks:

  • Excess dirt or grit should be removed from window, door and wardrobe tracks, either by vacuuming or brushing out.
  • Windows and Doors are designed to allow water into the sill channel, which is then drained through drain holes. The drain holes must be cleared of any obstruction.

Maintenance of window and door rollers:

  • Remove the sliding panel of the product from the inside of the house. With the window or door partly open, lift the sliding panel up into the head while tilting the bottom of the panel towards you, out over the sill.
  • Slide the panel downwards to remove it from the frame.
  • Use a vacuum cleaner with a narrow nozzle to clean the track thoroughly.
  • Use a soft rag and water mixed with mild detergent to wipe the track and rollers.
  • It is important that rollers are cleaned 3-4 times a year.

Maintenance of insect and safety screens:

  • Clean screens 3-4 times a year.
  • Add a small amount of mild detergent to a bucket of warm water.
  • Remove the screen from the window (as per instructions shown right).
  • Hose the screen down thoroughly. Dip a soft nylon brush into the bucket of water and gently brush the screen.
  • Hose down well.
  • Allow the screen to dry before replacing in the window.

Removing Glass Co Metro’s insect or safety screens from sliding windows:

  • Firstly, remove the sliding panel of the window from the inside of the house (as per instructions in the maintenance of window and door rollers section).
  • Press the plastic clip on the side of the window frame, in the centre of the screen.
  • Lift the screen up, (while pressing this clip) into the head and tilt the bottom of the panel towards you, out over the sill.
  • Replace by reversing the above sequence, while depressing the catch on the side.
  • Screens in Awning windows are removed by depressing the two small plastic clips near the top of the screen and pulling the top of the screen towards you. Then lift out of the track at the bottom.
  • DO NOT attempt to remove Glass Co Metro’s sliding window screens from the outside or remove them with the sliding panel still in the window.

Removing Glass Co Metro’s insect or safety screens from sliding or stacker doors:

  • Firstly, turn the adjustment screw near the bottom of the screen frame anti-clockwise.
  • Then while standing outside, lift the screen up into the head while tilting the bottom of the panel towards you out over the door track. Slide the panel downwards to remove it from the frame.
  • Replace by reversing the above sequence.
  • DO NOT attempt to remove Glass Co Metro’s sliding and stacker door screens from the inside.

Maintenance of hardware:

  • General periodic maintenance is required on all hardware supplied such as locks, hinges, catches, closers and the like.
  • The external finish of hardware must be kept clean by removing any harmful residue (especially salt spray) from the surface using a non-abrasive cleaning agent.
  • Internal mechanisms of locks, catches, etc. should be kept in good working order by applying a light spray of lubricant (WD40, RP7 or similar).
  • Care should be taken during maintenance of internal mechanisms that any finished surface (eg. paint etc) is well protected to avoid damage.

Maintenance of frameless showerscreen hardware:

  • The surface of these fittings should always be cleaned with a small amount of detergent in water, followed by a clean water rinse and wiped only with a clean 100% cotton terry cloth towel.
  • Never use abrasive cleaners, as scratching will result.
  • Also never use paper towels, paper based wipes, cellulose, plastic sponges, or fake chemois cloths, as they are highly abrasive.
  • Hinges and fixings are to be checked at least every 6 months to ensure screws have not become loose, and that the hinges operate smoothly.
  • Apply a few drops of sewing machine oil to the pivot pin on metal hinges every 6 months.

Style, performance, security and value, all backed by Glass Co Metro’s workmanship installation guaranteed.
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